Frequently asked questions
Practical answers for guests booking a stay, and for owners asking about holiday-let management across the UK.
For guests
What are the check-in and check-out times?
At Amberwood Drive, Algernon Road and Doctor's Lane, check-in is from 3pm and check-out is by 11am. Algernon Road and Doctor's Lane use a lockbox for self check-in. At Meadow Croft, check-in is from 4pm and check-out is by 12pm (noon).
Can I check in early?
Early check-in is subject to availability. From 1pm it is £30, and from 12pm it is £50. Ask us when you book and we will tell you if the home is free.
Can I check out late?
Late check-out until 12pm is free on request. Until 1pm it is £30. Ask us on the morning of departure, or mention it when you book.
Do you need photo ID?
Yes. We ask the lead guest for photo ID before or at check-in. Please have it ready so the handover stays simple.
Are pets allowed?
Amberwood Drive is dog-friendly. Please keep dogs off the furniture, and a fee may apply for large dogs. Meadow Croft can take one pet on request. For Algernon Road and Doctor's Lane, ask us before you book.
Where can I park?
Amberwood Drive has free on-street parking outside, usually with room for two cars. Meadow Croft has a front driveway. Algernon Road has a free private car park behind the house, with space for vans and no permit. Doctor's Lane has free on-street parking right outside for cars and vans.
Can I have an invoice?
Yes. Invoices are available on request, which is useful for contractor and business stays. Ask when you book, or email us after your stay.
Are parties allowed?
No. Parties are not allowed at any of our homes. Please treat the house, and the neighbours, with care.
What are the quiet hours?
Quiet hours are 10pm to 8am at every Amberwood home.
What is the cancellation policy?
See the cancellation policy shown when you book.
For property owners
How much does it cost?
Every property is different, so we'll give you a clear figure after your free income audit.
Do I keep ownership of my property?
Yes. You stay the legal owner, and you keep the property insured and cover repairs and maintenance. We market and operate it as serviced accommodation on your behalf.
My property isn't set up for guests yet. Can you help?
Yes. We offer setup packages where we furnish and decorate the property for you. We'll go through what's needed at the consultation.
Do you provide cleaning?
We can arrange cleaners and other services, but cleaning costs aren't included in our price. What you need depends on the property, so we'll go through it at the consultation.
How will I know it's working?
We measure the 30 days before we take over and the first 30 days after, and you get a monthly owner report that shows the same figures.
Can you guarantee more bookings?
No. Every property is different, and seasonality and the local market play a part. What we can promise is to show you the real numbers.
What if my listing is already doing well?
The audit is still worth doing. It's free, and it often finds smaller wins such as better pricing, add-ons and direct bookings.
Where do you operate?
We manage properties across the UK. Our current homes are in Greater Manchester and Melton Mowbray, and we assess each new area case by case, so get in touch to talk about yours.
How do I get started?
Book a free consultation. Call 0161 726 5704 (Mon–Fri 8am–6pm, weekends by appointment) or request a free listing audit.